Four Card Majors
1NT 12-14

LEARN BRIDGE WITH

NO FEAR BRIDGE

The website for learners

HELP AND FREQUENTLY ASKED QUESTIONS


   

BIDDING PRACTICE (1)
When I make a mistake on the Bidding Practice activity there is no sound or voice, even though the microphone sign comes on beside 'try again'.

1) Make sure your speakers are switched on and working with other audio sources. If they are working but you still don't hear the audio comments it might be you need Flash Player (or need to update Flash Player).

2) Click here to check if you have the latest Flash Player. If you already have the latest Flash Player you will see message 'Installation Complete'. If not, follow the instructions to download the latest Flash Player.

3) If you find your Flash Player is up to date but still no audio, test whether you are receiving audio from other websites. Test this by going to www.youtube.com and click on any video. If there is still no audio it means you need to change the audio setting on your PC.


BIDDING SYSTEMS (2)
I play Strong No Trump and 5 card majors. Will No Fear Bridge be suitable for me?

No Fear Bridge uses the Acol bidding system, which is standard for the UK. This system used Weak No Trump, 4 card majors.

For Strong No Trump and 5 card majors see our new American style bidding site at www.nofearbridge.com.

What bidding system is used by No Fear Bridge?

No Fear Bridge uses the Acol bidding system, which is standard for the UK.

Some aspects of the Acol system have more than one reasonable interpretation. No Fear Bridge takes account of the following:

1. The "Standard English" method, developed by the EBU since about 2000.

2. Recommendations from current bridge writers.

3. Preferences of the No Fear Bridge management, especially to avoid complications for beginners and improvers.


DECLARER HANDS (6)
How can I view the comments while I'm replaying the hands?

Computer Only: Click the link 'Open Comments in A New Window'.

Resize both the hands window and the comments window so they line up next to each other. It is important the the windows don't overlap otherwise the comments window may disappear behind the hands window. You can now read the comments while you are replaying the hand.

Note. If you leave the comments window open at the end of the hand, then when you open the comments for the next hand the comments will load into the same window.

How do I play the hand?

Click a card from your hand or dummy when it's your turn to play. Click the 'Play' when it's the defender's turn to play (i.e. you lost the trick).

How Often do the Declarer Hands change?

There is a new 'easy' and 'harder' Hand of the Day each day plus a new hand each day in the 'Advancer Zone'. From time to time we add batches of past 'Hands of the Day' to the Play Hands menu. There are currently over 800 hands available to play any time from the Play Hands menu, plus 14 hands from 'This Weeks Hands' option.

I can't play the hand, the 'Play' button disappears.

The 'Play' button only appears when it is the defender's turn to lead. When you win a trick and it's your turn to lead to the next trick, just click on a card to continue playing.

When I play a declarer hand, I sometimes can't move on to another hand. It just goes back to the same hand.

This can occur when you are playing the hand from the 'Play Hands' menu.

There is a number to the right of the topic description e.g. Finessing (9). The 'Next' button goes to the next hand in this topic, so if there is only one hand for the topic e.g. Beginners (1) the next button just repeats the hand as there are no more to show for this topic.

Use the 'Random' selection option to get a bigger range of hands (and without the clue of knowing what the topic is!) or click the 'Play Hands' button at the top of page again and select another topic from the list.

When playing a hand, the defender's card does not appear (unless I play the next card from hand or dummy!).

The animation of the defenders cards relies on JavaScript (which is normally set on by default in browsers). Check your browser settings. You need to enable JavaScript again in your browser.


DISPLAY PROBLEMS (5)
I can't see the South bidding column.

If you are using Internet Explorer Browser: check the Text Size setting. From the Brower menu bar select 'View' then 'Text Size' and make sure the text size is set to 'Medium'.

I have to scroll down so see the whole of the page.

There are two reasons why this may happen.

It could be your browser Zoom settings. From the Brower menu bar select 'View' then 'Zoom'. This displays a further list of options. Try 'Zoom Out' or 'Reset' or 100%.

If it is not the Zoom setting and you are using Internet Explorer Browser: check the Text Size setting. From the Brower menu bar select 'View' then 'Text Size' and make sure the text size is set to 'Normal'.

My screen 'flashes' between playing each card.

This has been reported members using Internet Explorer or (occasionally) Chrome browser.

If you experience this problem we suggest using another browser for No Fear Bridge e.g. Firefox works well.

It is very easy to download and install a new browser and there is no problem having both Internet Explorer and another browser running on a computer.

Get Firefox

Get Google Chrome

There no cards displayed on my screen (Hand of the Day, Defence Hands etc)!

This 'quirk' has been reported occasionally with earlier versions of Internet Explorer broswer.

There are two possible solutions

1) Upgrade to a more recent version of Internet Explorer or

2) Use another browser for No Fear Bridge such as Firefox or Google Chrome.

It is very easy to download and install a new browser and there is no problem having both Internet Explorer and another browser running on a computer.

Get Firefox

Get Google Chrome

When I play a hand, the contract & tricks box blocks the view of dummy.

There are two reasons why this may happen.

It could be your browser Zoom settings. From the Brower menu bar select 'View' then 'Zoom'. This displays a further list of options. Try 'Zoom Out' or 'Reset' or 100%.

If it is not the Zoom setting and you are using Internet Explorer Browser: check the Text Size setting. From the Brower menu bar select 'View' then 'Text Size' and make sure the text size is set to 'Normal'.


LEADERBOARDS (2)
I've done the Beginner's Weekly Quiz. Why doesn't my name show on the leader board?

Once you have previously scored a 10 out of 10 in the beginner's quiz your name will no longer appear on the beginner's quiz leaderboard. Time to move up to the main weekly quiz!

My score doesn't show on the Lead Challenge leaderboard.

The weekly leads challenge needs to be completed at the first attempt.

If you even just open the leads quiz but don't continue and then go back to it later it doesn't record your score on the leader board.

The first time you attempt the quiz you get a message at the beginning "Your score will be recorded on leaderboard after question 10."

If you have previously opened the quiz the message will instead say "Your score will be not be recorded on leaderboard as you have previously started or completed this week's challenge. First attempt was not completed."

Next time you do the it, check the message at the start of the quiz. If your score still isn't recorded as expected please let us know.


LOGIN HELP (5)
HELP! I can't log in.
How do I change my Username?

Send us an email with your existing user name and what you would like it changed to. Contact details are shown below.

How do I update my email address?

Login at www.nofearbridge.co.uk Once logged in (or if you are already logged in), click the 'My Account' button on the left hand menu and click 'Edit Profile'.

How to I change my Password?

Login at www.nofearbridge.co.uk Once logged in (or if you are already logged in), click the 'My Account' button on the left hand menu and click the 'Change Password' link.

I've forgotten my Password / Username.

Reset Password This will also send you a Username reminder.


QUIZZES (2)
I can't do the Tutorials or Millionaire quizzes. I just get a blank screen.

It is possible that your device does not support Flash.

All the tutorials are available in 'non-Flash' format (click the link at top of the Tutorials menu)

Most of the millionaire quizzes have now been converted to 'non-Flash' format. We will be converting the last remaining ones in due course.

I've done the Beginner's Weekly Quiz. Why doesn't my name show on My Progress Chart?

Only scores from the main weekly quiz (not the beginner's quiz) show on My Progress Chart. Why not give it a try?!


SECURITY AND PRIVACY (2)
Are my personal details safe with No Fear Bridge?

No Fear Bridge does not disclose email details to any third parties except to those parties involved in the processing of credit card payments. Privacy Policy

For security reasons we do not process credit cards at No Fear Bridge. We use secure third party payment processors Sagepay and Paypal. Payment card details are never received or stored by No Fear Bridge.

How secure is the No Fear Bridge website? Is there any possibility that my PC could become infected with a virus?

We run regular security checks on our server to protect No Fear Bridge from viruses and other malicious software.


SIGNUP AND PAYMENTS (4)
I live in the USA or overseas from UK. Can I order your Flash Cards and other items from the No Fear Bridge shop?

The Flash Cards and Book use the UK bidding system (Acol, weak NT, 4 card majors etc).

If you still want to we can send you a secure Invoice (processed by Paypal) which you can pay with PayPal or credit card. See below for contact details.

If you are looking for Standard American bidding flash cards try www.bridgeclues.com

My free trial has expired. How do I sign up?

To become a member, visit your account page to sign up. Log in with the Username and Password you used for the free trial.

Go to My Account page

Payment - How do I pay by credit card I don't have a PayPal account?

You DO NOT need a Paypal account to pay by credit or debit card. On next payment page BOTTOM RIGHT, click 'Pay with a debit or credit card.

To become a member, visit your account page to sign up. Log in with the Username and Password you used for the free trial.

Go to My Account page

From 'My Account' page, select the membership option you want.

IMPORTANT NOTE: When you get to the Paypal payments page. See BOTTOM of page, click 'Pay with a debit or credit card.

Why didn't No Fear Bridge accept my credit card payment? My card is current and valid.

For security reasons we do not process credit cards at No Fear Bridge. We use secure payment processors Sagepay and Paypal to process cards on our behalf. The payment card details are never received by No Fear Bridge therefore we can't see why your card was not accepted.

If you have no luck with the default payment method (Sagepay) try the Paypal option instead, this will also accept card payments (a Paypal account is NOT required). When you get to the Paypal payments page ignore 'Login to Paypal' and look on the bottom of page for: 'Pay with a debit or credit card'

Or contact us for alternative payment methods.


SYSTEM REQUIREMENTS (4)
Can I access No Fear Bridge using my IPhone or Smart Phone?

No Fear Bridge is is designed to run in a web browser using a desktop, laptop or tablet computer.

It is not specifically designed to work on smart phones although you will be able to access most of the activities.

The best thing is to take the free trial and see if you are satisfied that No Fear Bridge will work on your device.

Can I download No Fear Bridge to run offline?

No Fear Bridge runs from a web server and therefore needs an internet connection.

What do I need to run No Fear Bridge?

No Fear Bridge is designed to run in a web browser using a desktop, laptop or tablet computer.

It requires an internet connection (it is not a downloadable 'app').

Because of the very interactive nature of No Fear Bridge it does require a GOOD broadband connection. Most home broadband connections fall into this category.

No Fear Bridge may show signs of slowness from some mobile broadband connections or areas of the UK where the broadband service is not so good.

We recommend you take the two week free trial before signing up to check that the service is satisfactory from your connection.

What is a Browser? Which Browser am I using?

A Browser is the program you use to view web pages. The most common Browsers used are Internet Explorer, Firefox, Google Chrome, Safari and Opera.

You will be able to recognise the Browser you use from one of these Icons. Browser Icons



CONTACT HELP DESK

LOG IN PROBLEM?

Have you checked our Log In Troubleshooting page? This has the answers to most common log in difficulties.


If you don't find the answer to your problem here, please don't hesitate to contact us.

IMPORTANT. To help us resolve your problem as quickly as possible. Please include as much detail as possible. The following examples are the sort of information we need:

Do you get an error message, if so what does it say?

Is your problem related to a specfic activity, if so which activity?

Payment queries - please include the payment amount, payment method, date of payment and reciept number if you have one.

RESPONSE TIME. We will reply to all emails within 24 hours, usually much sooner. If you haven't had a reply within 24 hours please contact us again in case we did not receive your first email.







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