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PAYMENT CARD AUTHENTICATION PROBLEMS

If you have any difficulty making you payment though our main payment system, try the "Paypal and Secure Card Payments" option instead, this will also accept card payments.

When you get to the Paypal payments page ignore "Login to Paypal" and look for the link that says: "Pay with credit/debit card" or "Checkout as Guest". This will enable you to pay securely with card. If you are later asked if you want to create a Paypal account, select "Not Now". A Paypal account is NOT required.

IPAD - SLOWNESS OR INTERUPTIONS

Slowness and disconnections on iPads are often caused by browser or device issues (lack of memory). Please try both of the following:

  1. Clear iPad browsing data: Go to "Settings", then "Safari" then "Privacy and Security" then "Clear History and Website Data" and select "Clear".
  2. If you have lots of Apps open, this can slow down the iPad. To close apps: Double-click the Home button to see open apps. Swipe up to close.

HELP AND FREQUENTLY ASKED QUESTIONS

1. Open Safari browser and log in first, so that you are located at the No Fear Bridge members home page.

2. At the very top of the iPad/iPhone screen, tap the up arrow.

3. Then select 'Add to Home Screen.'

No Fear Bridge runs direct from a website. There is nothing to download or install.

No Fear Bridge uses the Acol bidding system, which is standard for the UK. This system used Weak No Trump, 4 card majors.

For Strong No Trump and 5 card majors see our new American style bidding site at www.nofearbridge.com.

No Fear Bridge uses the Acol bidding system, which is standard for the UK.

Some aspects of the Acol system have more than one reasonable interpretation. No Fear Bridge takes account of the following:

1. The "Standard English" method, developed by the EBU since about 2000.

2. Recommendations from current bridge writers.

3. Preferences of the No Fear Bridge management, especially to avoid complications for beginners and improvers.

Click a card from your hand or dummy when it's your turn to play. Click the centre box to start the next trick when it's the defender's turn to play (i.e. you lost the trick).

There is a new 'easy' and 'harder' Hand of the Day each day plus a new hand each day in the 'Advancer Zone'. From time to time we add batches of past 'Hands of the Day' to the Play Hands menu. There are currently over 2000 hands available to play any time from the Play Hands menus, plus 14 hands from 'This Weeks Hands' option.

Click the centre box to start the next trick when it's the defender's turn to play (i.e. you lost the trick).

This can occur when you are playing the hand from the 'Play Hands' menu.

There is a number to the right of the topic description e.g. Finessing (9). The 'Next' button goes to the next hand in this topic, so if there is only one hand for the topic e.g. Beginners (1) the next button just repeats the hand as there are no more to show for this topic.

Use the 'Random' selection option to get a bigger range of hands (and without the clue of knowing what the topic is!) or click the 'Play Hands' button at the top of page again and select another topic from the list.

Make sure that Javascript is enabled in your web browser.

If you are playing one of the activities where 'Preferences' option is shown at top right, try changing 'App window size' to 'smaller'.

Alternatively it could be your browser Zoom settings is set to higher than 100%. Try Zoom Out or Reset or 100%.

This has been reported members using Internet Explorer or (occasionally) Chrome browser.

If you experience this problem we suggest using another browser for No Fear Bridge e.g. Firefox works well.

It is very easy to download and install a new browser and there is no problem having both Internet Explorer and another browser running on a computer.

Get Firefox

Get Google Chrome

This is most likely due to browser text size settings it may be the browser text size is set to larger than 100% ('normal').

In you web browser setting, make sure 'Font Size' (text size) is set to 'Medium' or 'Normal'.

Note that if you use the browser 'Zoom' option instead of 'text Size' option this will enlarge the size of everything on the page and not just the text size.

This 'quirk' has been reported occasionally with earlier versions of Internet Explorer broswer.

There are two possible solutions

1) Upgrade to a more recent version of Internet Explorer or

2) Use another browser for No Fear Bridge such as Firefox or Google Chrome.

It is very easy to download and install a new browser and there is no problem having both Internet Explorer and another browser running on a computer.

Get Firefox

Get Google Chrome

You can purchase a No Fear Bridge gift voucher. You will receive an email containing the gift voucher which you can print or forward to the recipient.

There is a link to the Gift Voucher option in the left hand menu bar on Member's Home page.

Once you have previously scored a 10 out of 10 in the beginner's quiz your name will no longer appear on the beginner's quiz leaderboard. Time to move up to the main weekly quiz!

The weekly leads challenge needs to be completed at the first attempt.

If you even just open the leads quiz but don't continue and then go back to it later it doesn't record your score on the leader board.

The first time you attempt the quiz you get a message at the beginning "Your score will be recorded on leaderboard after question 10."

If you have previously opened the quiz the message will instead say "Your score will be not be recorded on leaderboard as you have previously started or completed this week's challenge. First attempt was not completed."

Next time you do the it, check the message at the start of the quiz. If your score still isn't recorded as expected please let us know.

Use the Get New Password option on the Log In page This will also send you a Username reminder.

Login first. Once logged in click the 'My Account' button on the left hand menu and click 'Edit Profile'.

Send us an email with your existing user name and what you would like it changed to. Contact details are shown below.

Login at www.nofearbridge.co.uk Once logged in (or if you are already logged in), click the 'My Account' button on the left hand menu and click the 'Change Password' link.

The quizzes run from Monday to Sunday so you will see this week's score on your progress graph next Monday.

No Fear Bridge does not disclose email details to any third parties except to those parties involved in the processing of credit card payments. Privacy Policy

For security reasons we do not process credit cards at No Fear Bridge. We use secure third party payment processors Opayo (formerly Sagepay) and Paypal. Payment card details are never received or stored by No Fear Bridge.

We run regular security checks on our server to protect No Fear Bridge from viruses and other malicious software.

See www.nofearbridge.org, our server status page for updates.

To become a member, visit your account page and select 'Add/Renew Membership' to sign up. Log in with the Username and Password you used for the free trial.

Go to My Account page

You DO NOT need a Paypal account to pay by credit or debit card. On next payment page BOTTOM RIGHT, click 'Pay with a debit or credit card.

To become a member, visit your account page to sign up. Log in with the Username and Password you used for the free trial.

Go to My Account page

From 'My Account' page, select the membership option you want.

<strong>IMPORTANT NOTE:</strong> When you get to the Paypal payments page. See BOTTOM of page, click 'Pay with a debit or credit card.

For security reasons we do not process credit cards at No Fear Bridge. We use secure payment processors Opayo (formerly Sagepay) and Paypal to process cards on our behalf. The payment card details are never received by No Fear Bridge therefore we can't see why your card was not accepted.

If you have no luck with the default payment method try the Paypal option instead, this will also accept card payments (a Paypal account is NOT required). When you get to the Paypal payments page ignore 'Login to Paypal' and look on the bottom of page for: 'Pay with a debit or credit card'

Or contact us for alternative payment methods.

Most of the No Fear Bridge activities will work fine on any device with an internet connection.

The best thing is to take the free trial and see if you are satisfied that No Fear Bridge will work on your device.

No Fear Bridge runs from a web server and therefore needs an internet connection.

No Fear Bridge is designed to run in a web browser using a desktop, laptop or tablet computer.

It requires an internet connection (it is not a downloadable 'app').

Because of the very interactive nature of No Fear Bridge it does require a GOOD broadband connection. Most home broadband connections fall into this category.

No Fear Bridge may show signs of slowness from some mobile broadband connections or areas of the UK where the broadband service is not so good.

We recommend you take the two week free trial before signing up to check that the service is satisfactory from your connection.

A Browser is the program you use to view web pages. The most common Browsers used are Internet Explorer, Firefox, Google Chrome, Safari and Opera.

You will be able to recognise the Browser you use from one of these Icons. Browser Icons

CONTACT HELPDESK

If you can't find the answer to your problem here, please don't hesitate to contact us.