NO FEAR BRIDGE: PRIVACY POLICY

This privacy notice is to let you know how our company looks after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

No Fear Bridge is committed to preserving the privacy of all visitors to our website at https://www.nofearbridge.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

For the purposes of the General Data Protection Regulation 2018, the Data Controller is No Fear Bridge Ltd of 29 Weybarton, Byfleet, Surrey, United Kingdom, KT14 7EF. You can contact us about any privacy matters at help@nofearbridge.co.uk

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We may collect both personal information and non-personal information from you as described below. Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data: includes first name and last name.

Contact Data: includes email address and postal address.

Marketing and Communications Data: includes your preferences in receiving email marketing from us.

Usage Data: includes information about how you use our website.

We may also receive other information about you from e-mails or letters you send to us.

The law and other regulations treat some types of personal information as special. We DO NOT collect any of these types of data: Racial or ethnic origin Religious or philosophical beliefs Trade union membership Genetic and bio-metric data Health data including gender Criminal convictions and offences

HOW DO WE COLLECT THE INFORMATION?

We collect customer data in the following ways:

1. When you purchase an item from our shop page https://www.nofearbridge.co.uk/shop.php

What we store

Why we need it

Name & Address 

We will use this to deliver your order 

Email Address 

We use this to send you order confirmation and to keep you updated about your order status.

Phone Number 

If you give a phone number (optional) we will only use it if we need to contact you with a query regarding an order.

Payment Details

All payment information is handled by a secure payment portal PayPal. No Fear Bridge Ltd do not receive or store any payment card details.
(See 'Your Payment Information' below)

2. When you register for a free trial member at https://www.nofearbridge.co.uk or purchase a membership.

Free Trial Membership

What we store

Why we need it

Name

We use this to create your membership account

Email Address 

We use this to send you send you a password and identify your membership account.  We also use your email address to send renewal reminders a few days before your trial expires.  We do not use your email address for any marketing unless you tick the 'News and Special Offers' box on the registration form (see below).

Username

We use this to create your membership account

Password

This is needed for you to log into your membership.
Passwords are encrypted on our system and are not accessible by No Fear Bridge staff.

Marketing Preferences

If you tick the 'News and Special Offers' box on the registration form, you give us permission to send you occasional emails with news and special offers.

Country

This is required for tax purposes should you become a full member.

IP address This is required for tax purposes should you become a full member.

Membership Purchase

In addition to the information collected for free trial registration:

What we store

Why we need it

Postal Address

This is required for tax purposes.

Payment Details

When processing membership payments No Fear Bridge does not receive or store any payment card details. For customer security we use Sagepay or Payal who collect card payments on our behalf.
(See 'Your Payment Information' below).

3. When you register for our public site newsletter at https://www.nofearbridge.co.uk

What we store

Why we need it

Email Address 

To send you the newsletter.

4. If you have requested us to add an entry on our 'Bridge Near You' pages (teachers and clubs)

What we store

Why we need it

Name or Club Name

We use this to create your entry on our 'Bridge Near You' pages.

Website address

We link to your website if you have one.

Email address

We use this to keep in touch with you about your entry on our 'Bridge Near You' pages.

We only list your email address in your entry if you have specifically requested us to to do.
Telephone number We only list your telephone number in your entry if you have specifically requested us to to do.
Details of lesson or sessions We use this to create your entry.

5. Usage Data

See 'Cookies' below.

COOKIES

A cookie is a small text file that is saved to your device using your browser. Cookies cannot obtain any personal information stored about you or anyone else on your computer. Cookies cannot be used to identify who you are.

Our system will issue cookies to your computer when you log on to the member's site. Cookies are essential to log on to the member's site and also make it easier for you to log on automatically for future visits.

We use StatCounter to analyse the use of No Fear Bridge website. This does not collect any personal information but generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of the website. StatCounter will store this information. StatCounter's privacy policy is available at: https://statcounter.com/about/legal/

You may remove cookies and/or control their operation by adjusting your browser settings. Please visit the 'help' section of your browser for more information as each browser is different. You can find out more information about cookies on the aboutcookies.org at https://www.aboutcookies.org

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

1. For the performance of our contract with you

We use your information when you enter into a contract with us (for example to buy a product or membership or register for a free trial membership) so that we can:

2. For legal obligation

3. For our legitimate business interests

4. Where you’ve given your consent

HOW DO WE STORE AND PROTECT YOUR DATA?

Any information you enter onto our website is protected by Transfer Layer Security (TLS) encryption. This encodes all your information as soon as you enter it keeping safe. It can only be decoded when it reaches our secure systems.

We employ security measures to protect, so far as reasonably possible, your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

YOUR PAYMENT INFORMATION

At no point during payment transactions does No Fear Bridge have access to customer card information. Instead we use secure industry standard payment service providers, Sagepay and Paypal.

How it works:
1. Our order page redirects directly to the Paypal or Sagepay checkout page which is hosted on Paypal or Sagepay secure servers.
2. Customer makes the payment on the Paypal or Sagepay secure payment page where the card transaction is processed on our behalf.
3. Paypal or Sagepay returns to us an indicator that the payment was successful so that the membership can be updated or product ordered.
4. Paypal or Sagepay does NOT send us any of the customer's card details.

If using Paypal, at no point during to payment transaction does No Fear Bridge have access to your Paypal account or your Paypal log in details.

Card payments via Sagepay are processed by our merchant account provider, Global Payments.

Paypal privacy policy
Sagepay privacy policy
Global Payments privacy policy

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

The information you provide to us may be accessed by or given to third parties some of whom may be located inside the European Economic Area who act for us for the purposes set out in this policy. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

We share information with Paypal, Sagepay and Global Payment for processing payments. See 'Your Payment Information' above.

We share information with Roman Cart (shopping cart service) and Royal Mail for receiving and dispatching orders from our shop page.
Roman Cart privacy policy
Royal Mail privacy policy

For tax and accounting purposes we share your information with HM Revenue & Customs, our company accountant and our accounts system, Kashflow
Kashflow privacy policy

We may need to share your personal information with regulators and other authorities

If you register for our public site newsletter, your email address is used by Mailchimp for sending the newsletter.
Mailchimp privacy policy

Website usage data is received by Statcounter, see under 'Cookies' above.

In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements.

We may also share your personal information if we choose to sell, or transfer No Fear Bridge Ltd. During any such process, we may share your data with other parties. We'll only do this if they agree to keep your data safe and private. If a sale or transfer happens, then other parties may use your data in the same way as set out in this notice.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

MARKETING

We will only send you marketing messages by email if you have given consent for either 1) our public site Newsletter or 2) our member's site News and Special Offers newsletter.

How to stop receiving these:

1. Unsubscribe from public site newsletter by clicking the 'Unsubscribe' link at the bottom of the newsletter.

2. Unsubscribe from members site News and Special Offers by updating your preferences from 'My Account' page.

Or you can ask us to stop sending you marketing messages by contacting us at any time. Whatever you choose, you'll still receive other important information such as any changes to your existing services.

HOW LONG DO WE KEEP YOUR PESONAL INFORMATION?

We will keep your personal information for as long as you are a customer of No Fear Bridge Ltd.
After you stop being a customer, we may keep your data for up to 10 years for one of these reasons:

We may keep your data for longer than 10 years if we cannot delete it for legal or regulatory reasons.

WHAT ARE YOUR RIGHTS TO ACCESS AND UPDATE YOUR INFORMATION?

You have the right to:

If you would like to modify or remove personally identifiable information about you that is being held by us, then you should contact us with your specific requests.

If you wish to access the data we hold on you, you should contact us at help@nofearbridge.co.uk and we will provide a Data Subject Access Request (DSAR) form to you within a month. As part of the DSAR, you will need to provide two documents which should include your name, date of birth and current address and should be dated within the last 3 months. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Privacy Policy last updated 29th May 2018