NO FEAR BRIDGE: TERMS AND CONDITIONS OF SUPPLY

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING PRODUCTS VIA THIS SITE.

1.       THESE TERMS, WHO WE ARE AND HOW TO CONTACT US
1.1     These terms tell you the rules for purchasing products via our website www.nofearbridge.co.uk/ (our site).
1.2     Our site is operated by No Fear Bridge Ltd (”we”). We are a limited company registered in England and Wales under company number 08788377 and have our registered office at 29 Weybarton, Byfleet, Surrey, KT14 7EF. Our VAT number is 978356853.
1.3     To contact us, please email help@nofearbridge.co.uk.

2.       YOUR ORDER
2.1     By placing an order through our site, you warrant that:
(a)     You are legally capable of entering into binding contracts;
(b)     You are at least 18 years old; and
(c)      You are placing the order as a consumer (i.e. you are not acting in the course of a business).
2.2     Your placing of an order for a product via our site constitutes an offer to buy the product. All orders are subject to acceptance by us. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this email of acknowledge does not mean that your order has been accepted by us or that a contract has been formed between us.
2.3     Our acceptance of your order will take place at the earlier of when we send you a separate email to accept it or we dispatch the products to you, at which point a contract will come into existence between you and us.
2.4     If we are unable to accept your order, we will inform you of this and will refund any sums you have paid for the product. This might be because the product is out of stock or has otherwise become unavailable for purchase, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to deliver to the location or within the time you have specified, or because we are unable to obtain authorisation for your payment.
2.5     We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.6     The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.

3.       SALES TO COUNTRIES OUTSIDE THE UK
3.1     For practical reasons, the site is intended to be used by people resident in the UK or the other European countries listed at the checkout (as amended from time to time) (Serviced Countries). If you wish to purchase products for delivery to a location outside the Serviced Countries, please get in touch with us. However, we reserve the right not to sell products to people outside the Serviced Countries.
3.2     If you order products via the site for delivery outside the UK, they may be subject to import duties, taxes, fees or other levies (Duties). These Duties are outside of our control and you will be responsible for payment of any such Duties.
3.3     You are responsible for compliance with all applicable law and regulations in the country to which the products are delivered.

4.       DELIVERY
4.1     The prices quoted for products sold on our website include the cost of delivery to locations within any of the Serviced Countries. Deliveries to locations outside the Serviced Countries may be subject to additional delivery charges.
4.2     We will deliver the products to you as soon as reasonably possible and (for products delivered within one of the Serviced Countries) in any event within 28 days of the day on which we accept your order. Delivery times to locations outside the Serviced Countries may vary. Please contact us for further information.
4.3     Delivery may be made by post or by courier, at our discretion.
4.4     The quantity of products recorded by us as being dispatched from our place of business shall be conclusive evidence of the quantity of products delivered to you, unless you can provide conclusive evidence to the contrary.
4.5     If we are unable to make delivery, for example because no one is available at the delivery address, a note will be left at the delivery address and you will be required to contact the postal service or courier company (as applicable) to arrange redelivery.
4.6     If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do, this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4.7     All risk in the products you order (including risk of loss or damage) will pass to you from the time we deliver the products to the delivery address specified in your order.
4.8     You will own the products once we have received full payment of all sums due in respect of your order.

5.       PRICE AND PAYMENT 
5.1     The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. All prices are in pounds sterling.
5.2     Prices and delivery charges are subject to change at any time, but (save in the event of manifest error) changes will not affect orders for which you have already received an acceptance email in accordance with clause 2.3.
5.3     You must pay for the products when you place your order. We accept payment with all major credit and debit cards. All electronic payments are processed by Paypal. We also accept payment by cheque. If you would like to pay by cheque or another method, please get in touch with us using the contact details provided above. We will have no liability to you in respect of any exchange rate fluctuations or charges imposed by your bank or credit card issuer.
5.4     We take all reasonable care to ensure that the price of the product advised to you is correct. However, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If you think a price stated on our website is wrong, please contact us as soon as possible to let us know. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

6.       CANCELLING THE CONTRACT
6.1     If you are a consumer resident within the EU, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order and receive a refund. You have 14 days to let us know that you wish to exercise this right from the day you receive the products.
6.2     To cancel your order, please let us know by emailing us at the email address provided above. Please provide your name, home address and details of the order.
6.3     Where you exercise your statutory right to cancel, any products which have been delivered to you must be returned to us as soon as possible in accordance with the returns policy in clause 7 below.
6.4     This right is in addition to any other right you may have to reject the products, for example because they are faulty or defective.
6.5     In the unlikely event that we are unable to fulfil your order, we reserve the right to cancel the contract between us. If we cancel our contract, we will notify you as soon as reasonably possible, we will refund any money you have paid by the same method you used to make the payment as soon as reasonably possible and we will have no further liability to you.

7.       RETURNS POLICY
7.1     If you have any questions or complaints about the products, please email us at the email address provided above.
7.2     If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us by posting them back to us at No Fear Bridge Ltd, 29 Weybarton, Byfleet, Surrey, KT14 7EF. If you are exercising your right to cancel under clause 6, you must dispatch the products within 14 days of telling us you wish to end the contract.
7.3     We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to cancel under clause 6) you must pay the costs of return.
7.4     We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described in clause 7.5 below.
7.5     If you are exercising your right to cancel:
(a)     We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling of them. It is your responsibility to ensure that the products reach us in an undamaged state, including by using appropriate packaging and using a competent delivery company. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b)     The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
7.6     We will make any refunds due to you as soon as possible and in any event within 14 days from the day on which we receive the product back from you.

8.       OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 
8.1     Subject to clause 8.2, if we fail to comply with these terms we will only be liable to you for the purchase price of the products.
8.2     We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the products (including for defective products under the Consumer Protection Act 1987).
8.3     The products are only supplied for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.       HOW WE MAY USE YOUR PERSONAL INFORMATION 
9.1     Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. We will use the personal information you provide to us:
(a)     to supply the products to you;
(b)     to process your payment for the products; and
(c)      if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
9.2     We will only give your personal information to third parties where we are required or permitted to do so by law.

10.     INTELLECTUAL PROPERTY
As between you and us, all intellectual property in the products which exists now or at any time in the future shall without limitation be owned by us.

11.     OTHER IMPORTANT TERMS 
11.1   This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.2   All notices given by either of us to the other must be given in writing and delivered by either post or email. We may send you notices to either the email address or the postal invoice address you provided when you placed your order.
11.3   If any court or relevant authority decides that any of the terms of this agreement are unlawful, the remaining terms will remain in full force and effect.
11.4   If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.5   We have the right to revise or amend these terms from time to time for any reason. You will be subject to the terms in force at the time that you order the products from us.
11.6   These terms and any document referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, arrangement, understanding or agreement between us relating to the sale of products via our site.
11.7   These terms are governed by English law and any dispute arising out of or related to them shall be subject to the non-exclusive jurisdiction of the English courts.

Last Updated 2nd March 2018